Mark and the rest of the Medway Air Ambulance team,
Thank you very much for your professional, caring and prompt service. My sister, who flew with Margaret, reports that Medway did an excellent job. Both the aircrew and the medical professionals were top notch.
We appreciate all that Medway did to make this flight a success. Margaret is back home in Florida, with her doctors and her support network, with no wear and tear from the journey.
When my father became very ill and couldn’t make the drive from Alabama to the hospital in Atlanta, we turned to Medway. With a single phone call Medway sprang into action and was airborne and on their way in less than two hours. Medway arranged transportation door to door with the most advanced equipment and the most skilled medical teams possible. The service, the caring and the technical medical care were all superb and flawless. On the ground and anxious, we were provided telephone updates at every stage of the process. Thanks to Medway’s care, Dad arrived at the hospital in Atlanta in as good a condition as when he left Alabama.
Dealing with the Medway team feels more like dealing with family than with a business. I hope I never need air ambulance services again, but if I do, I will only call Medway.
Thank you, for the safe and comfortable travel you provided for my Mom. There were a few minor delays and a little confusion with the Ambulance company. Overall everything went very well, your flight crew was outstanding.
I just wanted to thank you for making all the arrangements for my mom to come home to me today. I truly appreciate how professional you were in dealing with this. You alleviated all of my concerns, and brought my mom home safely. The team on the flight was fantastic, as were the paramedics who transported her.
I will never forget this experience, and am truly grateful to you for making this as simple as possible for me.
My husband had a heart attack while we were vacationing. At the hospital they told us he needed by-pass surgery. We wanted to have it done closer to home. Medway worked with the hospital’s discharge staff, arranged for the ambulance to meet us on arrival and got him pre-admitted for surgery. I was amazed at how smoothly it went. Thanks Medway!
– Barbara, Atlanta
I want to thank the team from Medway Air Ambulance who airlifted me from San Jose, Costa Rica to Yale New Haven Hospital last week. I had fractured my pelvis in an ATV accident. The medical team of Donna (paramedic) and Steve (RN) were wonderful. I was sorry I had to use the care but I am thankful that your Guardian Angels were there. No one should be without this vital assistance in a time of need. I plan to spread the word.
I thank you again. Also, if possible, could you give Donna and Steve my thanks as well. I should make a full recovery and look forward to a good 2012; and I wish you a Happy New Year.
When I became ill,and it was apparent I needed medical attention, I called Emory in Atlanta and they advised I should go to local emergency room and be in position to travel, and to come the same day to Atlanta by chartered aircraft.
I called my Son who advised that he had arranged air charter and they would be at airport very quickly when he told them I was ready.
The local ambulance took me to the airport, and I was surprised your plane was already there waiting for me. As soon as ambulance stopped, they took over and transferred me to the plane and after checking me medically, and placing me on oxygen, they were airborne.
I was very impressed with the efficiency of the 2 medical professionals, and the concern and constant attention they gave to me. Their attention was constant and very professional. Being a pilot myself, I was very impressed with the apparent excellent abilities of the pilot. He was extremely efficient.
I can not express my feelings enough as to the high caliber of Medway Air. The competence and service was overwhelming and I feel that my regaining my health was due to the speed and competence and care I received from Medway Air.
I would recommend your service to anyone as the best choice when an air charter is desired.
Again my sincere thanks for all you and Medway did for me.
I would like to take just a moment to express my thanks to you for the superior job you did in getting my boss and his wife home from Paris/Newark during a medical emergency.
I have never had to hire this type of service before and you made it easy. From my initial phone contact with you, I knew that you and Medway Air Ambulance would handle this emergency properly, with just the right amount of care, kindness and urgency required for the job. I was far from disappointed.
Because I had no familiarity with a company that handled this type of emergency, I was forced to literally pick a name off the internet. That was very scary for me. From the very beginning of the process, you put my mind at ease and you were logical, comforting and in control. I knew from that moment that I had nothing to be afraid of.
I can’t thank you enough! While I hope never to need your services again, I would certainly not hesitate to contact you if I do.
With warmest regards,
I just wanted to take a moment and express my thanks to you and your crew. My son arrived safe today and is now in the burn unit at Tampa General Hospital. Words cannot express the thanks that I have for all of the effort and work by you and your crew. It was hard being state side and not being able to be there for my son as he was in Costa Rica. I got to see my son today for the first time since his accident. Knowing that he is in a good hospital and is home and being able to put my arms around him means so much to me as a person and as a father. You guys helped my family in our time of need and we are very thankful for all you have done. Keep up the excellent work and thank you again.
Steve and lil Steven
Just wanted to thank you and your team for the transport you did for us on Saturday. When I got in this morning my staff was very complimentary of you and your team. They said the transfer went smooth and without incident. I hope the rest of the trip went well for you. I look forward to working with you again in the future.
– Denise, Baptist Medical Center
This email is to thank you for the wonderful care that my dad, Joel Lambert, received during the air transport from Wellington Regional Medical Center to NY-Presbyterian Hospital. Everyone from the ground ambulance crews at both ends, to the pilots, and to the critical care team was extremely professional as well as caring. I especially want to thank the critical care team, Frank and Steve, for being so on-the-ball with every aspect of my dad’s care. Even though my background includes over 20 years in Emergency Medicine, taking care of my dad in a crisis situation was extremely challenging and I felt supported and felt my dad was in excellent and knowledgeable hands at all times. They were amazing from the time they showed up at the hospital in Florida until the drop off in NY Hospital.
“I just wanted to check in with you, and thank you for all of your help getting my family home. Ryan is now resting comfortably at Duke, and we are extremely confident in the care he will be receiving from this superior medical facility. I would also like to convey to you the several positive comments we received from the staffs of both hospitals, particularly Dr. Peevey of USA, concerning your company and transport team. Everyone had glowing reviews of every step of the process. If you ever need a recommendation or testimonial, please do not hesitate to contact us. Thank you again for everything.”